Privacy Statement

Middleton Hall we are dedicated to safeguarding and preserving your privacy.

Middleton Hall is an award-winning retirement village. In this statement, ‘Middleton Hall’, ‘we’, ‘us’ or ‘our’ means Middleton Hall Limited (registered in England & Wales no. 65737). Our registered address is Middleton Hall Retirement Village, Middleton St George, Darlington, Co Durham, DL2 1HA.

This Privacy Statement explains what happens to any personal data that you provide to us via our website or that we collect from you when you are on this website, how we use this data, how we keep it safe, and your rights regarding your personal data.

We keep this Statement under regular review. This Privacy Statement was last updated in May 2019.

How do we collect personal data?

In operating our website, we collect and process data in the following ways:

  • From information that you provide directly to us by filling in forms on our website, such as our ‘Contact Us’ form.
  • Automatic collection of details of your visits to our website and the resources that you access (for further information on this, please see ‘Use of Cookies’ below).
  • Personal data provided to us when you communicate with us for any reason.

What type of personal data do we collect?

The personal data we collect, store and use can include the following:

  • Your name and contact details (including postal address, email address and telephone number).
  • Information about your activities on our website, such as your IP address, geographical location, and how you navigate the website (e.g. length of visits to certain pages).
  • Any other personal information you choose to share with us.

Under Data Protection laws, sensitive data requires greater protection. This includes, for example, information about your health, ethnicity and religion. We do not usually collect sensitive data about you via our website, unless there is a valid reason for doing so and data protection laws allow us to.

How do we use your personal data?

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

  • To provide you with information requested from us which relate to our services. To provide information or updates which we feel may be of interest to you, where you have consented to receive such information.
  • To update your contact details, where you have provided them to us.
  • To meet our contractual commitments to you.
  • To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

Marketing Communications

We only use your data for the purposes set out in this statement. If you subscribe to our mailing list, we will send you information we think may be of interest to you, such as electronic or postal newsletters, invitations to events, updates or reminders about any changes happening at Middleton Hall.

We will only send you marketing communications by email if you have opted in to receiving this information. You may opt out of these communications at any time by clicking the unsubscribe link at the end of our marketing emails.

We may send you communications by post, such as our corporate newsletter, unless you have told us that you would prefer not to hear from us.

No contact details will be passed to third parties without the explicit permission of anyone who provides their contact details.

Who is your personal data shared with?

We only disclose personal data where necessary to deliver our services. This may be with any member of our group (including, where applicable, our subsidiaries or associated companies).

We would only disclose your personal data to third parties where we are legally required to disclose your information, for example, to assist fraud protection. Otherwise, no details you provide us with will be passed on to third parties and we do not share your information with third parties for marketing purposes.

How do we keep your personal data safe?

Data that is provided to us is stored on our secure servers. Any data, such as personal contact details which you submit to us via our ‘Contact Us’ form, will be stored and password protected on our internal database.

By submitting your personal data, you agree to its transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Statement.

Please remember that the transmission of information via the internet is not completely secure. Therefore, while we make every effort to protect your personal data, we cannot guarantee the security of data sent to us electronically, and you do so at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Use of Cookies

We sometimes gather information regarding your computer whilst you are on our website. Google Analytics uses cookies for this purpose. This enables us to improve our services and to provide statistical information regarding the use of our website.

Such information will not identify you personally. It is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

We may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

Third Party Links

You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Your Rights

Data Protection Legislation gives you the right to access the information that we hold about you free of charge. You have the right to request the removal or correction of your data from our records at any time.

For more details on your data protection rights, we recommend you refer to the guidance published by the UK’s Information Commissioner’s Office at: https://ico.org.uk/

The accuracy of your personal data is important to us. For example, if you change email address or you think that any of the data we hold is inaccurate or out of date, please contact us via email or post using the details below.

We welcome any queries, comments or requests you may have regarding this Privacy Statement. Any questions should be sent by email to info@mhrv.co.uk or by post to Caroline Soullier, Middleton Hall Retirement Village, Middleton St. George, DL2 1HA.

If you have a complaint to make regarding the use of your personal data, please refer to our complaints policy.

At any time, you may unsubscribe from our mailing lis


Our award-winning integrated retirement community offers sought-after independent retirement properties, supported apartments and a range of high quality care services, all situated in a beautiful 45 acre estate.

Enjoy life in our friendly community with its wide array of amenities and activities. Living in a retirement village also means that residents in our care services benefit from a greater range of facilities than are offered in a traditional care home.


Middleton Hall Retirement Village
Middleton St George
Co. Durham

t. 01325 332 207
e. info@mhrv.co.uk

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