Reviews from 2019
Middleton Hall Retirement Village
Based on 48 reviews
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Andrea Wharton
Andrea Wharton
15:15 09 Feb 20
Lovely building, scenic views, beautiful location, interior decor outstanding, clean, staff lovely, approachable.... residents activities amazing, so many to choose from,read more
Maurice Howie0
Maurice Howie0
04:17 20 Dec 19
Food And Service Very Good.
Brenda Swinbank
Brenda Swinbank
08:27 16 Dec 19
Nice food.. Nice location
Sarah Orton
Sarah Orton
09:31 16 Jan 19
This place is just stunning. The Staff are wonderful. I take my little boy swimming here and it's so clean. The cafe is... lovely too, the staff are friendly and the service is good.read more
Graeme Summers
Graeme Summers
20:32 08 Oct 18
Middleton Hall’s official CQC rating is ‘Outstanding’ which says it all. Staff go the extra mile every second of... every day. Dignity, compassion and the best possible care for residents are standard issue. Sincere thanks on behalf of the Summers family for the exceptional service you have provided to Mam and Dad.read more
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“Lovely setting, fantastic staff, great accommodation and facilities”
Independent Living Resident, 2019

“The atmosphere always seems to be peaceful and under control as there are plenty of staff on duty.”

Family Member of a Resident, 2019

“… the whole team at Middleton Hall are committed to delivering the highest standards of person-centred care in a welcoming environment”

Reviews from 2018

Skills for Care, excerpt from summary, Winner of Best Employer Accolade Award – March 2018

“… the constantly recurring theme that came through … was the care and kindness extended to him, by you, the staff of Middleton Hall. It is a distinguishing feature of Middleton Hall, in which all of you should take great pride. Because each of you, the staff, create and maintain an atmosphere of care and respect for those who depend on you for the maintenance of their quality of life in their later years. It’s not easy. But those who do things well, in any activity, make it appear so. And the Midleton Hall staff does just that ”

Family of Resident of Middleton Grove – March 2018

“The staff of Middleton Hall could not have been kinder or more supportive to both my mother and me during a very difficult time. The level of care provided was exceptional and they went above and beyond to look after my mum. You can tell all enjoy their work even in difficult circumstances. I would not hesitate to recommend Middleton Hall and wish them every success”

Daughter of Resident – January 2018

“My guess is that each member of staff endeavours to make every resident feel special – and it works!”

Reviews from 2017

Many, many thanks. Your efforts make a difference and are much appreciated”
Resident of Middleton Woods – December 2017

“Your excellent service and support over the past year is very much appreciated”

Resident of The Waterside – November 2017

“Middleton Hall is, I have no doubt, the best residential care home anyone could wish for and we are fortunate to have such an excellent one in our area. The nursing care afforded to [my mother] was carried out with dignity and kindness …. my grateful thanks to all the staff, who went the extra mile to ensure she was comfortable and happy. They could not have been kinder and I will never forget them”

Family of a Resident – November 2017

“A great big thank you for a great morning. I really enjoyed the (Cookery) workshop and am delighted with my chocolate truffles. I hope to come to many more workshops”

Resident of The Waterside – November 2017

“My mum lived with you in Middleton Court for over 2 years and it is a Care Home in every sense. The care she received was exceptional […] and she very much regarded Middleton Hall as her home. […] you have an outstanding care home staffed by outstanding people. Please accept our sincere thanks for caring”

Family of a Resident of Middleton Court – October 2017

“A lovely gesture. Not many retirement villages can match the quality of life here!”

Resident of The Waterside – September 2017

“Four years in and no regrets”

Resident of The Waterside – September 2017

“All services were excellent, staff very pleasant and courteous. There were daily activities to be free to join in and other residents I met were friendly and welcoming. I would have no hesitation in using this home again! Excellent all round, I can’t say more!

P.S. I forgot to mention the beautiful gardens surrounding the hall, with plenty of seating to use!”
Resident who had a short stay break – August 2017

“Excellent care and facilities. I cannot fault this facility. Everyone is treated with dignity and respect. Staff are all highly competent and professional. It is a safe place for anyone to call ‘home’ whatever their needs”

Family of Resident – July 2017

“Although I was apprehensive at the stay, this proved to be totally unfounded and I was taken care of exceptionally well. The staff and residents were friendly and very caring.I had the ability to have company or be alone as and when I wished. My short stay encouraged me to relish my future stay in October for one month”

Resident who had a short stay break – July 2017

“The 1 page profiles help us to focus on what really matters, the person at the heart of everything we do”

Senior Carer, Middleton Oaks – 2017

“Excellent facilities – any other Home we’ve experienced in the area comes nowhere near to the quality and range of services Middleton Hall provide. It’s amazing, because in providing what they do, the residents enjoy personalised care, can make choices and have a quality of life they wouldn’t in other institutions”

Reviews from 2016

Family of Resident – November 2016

“Staff are, without exception, exceptional”

Resident – November 2016

“I love it. I have considerable knowledge and experience of retirement villages both here in the UK and in the US – this is brilliant!”

Family of Resident – November 2016

“The Hall is immaculate and provides a homely, though luxurious environment. Nothing seems too much trouble for the cheerful, efficient staff and a first rate chef. The grounds are extensive and all provide suitable walks for those not so active as they once were. I have had a lot to do with care homes, for both family and career reasons. Middleton Hall is by far the best I’ve come across”

Resident who had a short stay break – October 2016

“I write to thank you and your team for the excellent care and attention afforded to mum while she was resident at Middleton Court. I believe she couldn’t have been more comfortable nor better cared for”

“The move to Middleton Hall in 2007 after my father died gave her new interests and she enjoyed the benefits and pleasures of life there for many years. However it was only in the last two years of her life that she really required more care. You cared and looked after her so well. The family thanks you and all the carers for giving her so much warmth, understanding and attention”
Daughter of Resident of Middleton Court – August 2016

“I came on a much-needed break from being a carer myself I have experienced and observed excellent are and services. A million thanks to the staff and to all who work and live at Middleton Hall”
Resident who came for a short stay break – April 2016

“Since coming to Middleton Hall 3 years ago I have been most content and happy. My only experience of care homes was in visiting friends who and relatives. Most homes had good points but none had the overall quality of care I have experienced in Middleton Grove”

“The grounds and gardens give such a welcome approach to the Hall through reception and beyond, giving a feeling of safety and efficiency. Great care is taken regarding hygiene and cleanliness and all are treated with dignity and care. Food, service and leisure facilities are very good and staff in all departments excellent”

“I consider Middleton Hall should rate as the premium care home in the country”
Resident of Middleton Grove – April 2016

“I saw quite a few staff that I have known from my previous visits […] all made me feel welcome with their friendly approachable manner. I know from previous times that the staff are Middleton Hall’s biggest asset”

“I not only enjoy the culinary delights at meal times but also the cut & thrust of social debate with my dining companions”
Resident who has regular short stay breaks – April 2016

“It took us a long time to get here but it was well worth it. We love living here, as you say we buy the package”

Reviews from 2015

“It is pleasing to report, as in my previous visits, that everything, from facilities, standards, rooms, meals, and most important of all – the very helpful and polite staff are just as I remember and, dare say it, have become accustomed to”
Residents of The Waterside – June 2015

“Thank you for running the best care home, not only for residents, but also for the relatives. It was one of the best days of my life when I found Middleton Hall Retirement Village for my mum”
Family of Resident – February 2015

“A dedicated team who are not only carers, but also her friends”
Resident – February 2015

“Thank you for all the care and kindness, it made such a difference to her life. She was so happy living with you all”
Relative of Resident – February 2015

“I enjoyed my stay very much, I came for a rest and that was just what I had, the staff were very helpful and great. I would certainly come back again”
Resident who had a short stay break – January 2015

“The evening celebration was first class, and we would like to thank you once again. The staff and food were both excellent. Well done!”
Resident – January 2015

“Staff are always cheerful, professional and genuinely caring”
Resident – January 2015

“Thanks for the support you gave me through some difficult times”
Family of Resident – January 2015

“You have created and continue to provide, a beautiful, wonderful, warm, loving and caring environment for people to feel safe as their lives become more difficult”
Resident – January 2015

“From the bottom of my heart – Thank You”
Resident – January 2015