Care Services


A walk in the sunshine during lockdown

The continued safety and well-being of our current residents and Co-owners remain our priority, but we know that there are many other people who still need help in providing long term, or short break care for a loved one.

We realise that many families will have concerns about moving a loved one into a Care Service due to the ongoing coronavirus pandemic.  We have maintained all infection prevention and control protocols at Middleton Hall, while continuing to offer a comfortable and happy place to live.

To understand how we are safely welcoming new residents please download our leaflet.

“Safely Welcoming New Residents to Middleton Hall”

How have we been keeping our residents safe during Covid-19?
In light of the ongoing pandemic restrictions we have been reflecting on the vital steps we have taken since the start of the year to keep our residents safe and have drawn up the following insight into our Coronavirus Pandemic Response.

Getting our planning in place – January 2020
By the time the UK government-imposed lockdown on 23 March 2020 Middleton Hall Retirement Village had already been in quarantine for over a fortnight.

In January, having seen what was happening in China, and then Italy, our leadership team took decisive steps to update the global pandemic plan which has been part of our emergency event contingency plans since the Avian Flu crisis in 2004.

The clear strategy set by the Trustees and Directors throughout this time was that our absolute priority was to look after our people – our Residents and our Co-owners (as our employees are known, with Middleton Hall being Employee Owned).

Having agreed the details of our revised plan with Middleton Hall’s wider management team at a workshop, we then issued the first of our Coronavirus bulletins and carried out briefings for our residents and Co-owners  to explain our plan and practical steps people should start taking.

Socially distanced VE day celebration party in the sunshine

Preparing for a pandemic – Early February 2020
Stage one of our plan began in earnest at the beginning of February when Middleton Hall’s team of Co-owners started the hard work of preparing and managing our response to the global pandemic.

We also stocked up on essentials including food and PPE during February.  This included buying additional freezers so that we could have eight weeks supply of food stored and ready.

Locking down – Early March 2020
On March 10th, around two weeks before the national lock down, we moved to Stage Two of our plan and then quickly to Stage Three and started “locking down” as it is now known.

Skype call with family

We closed our central facilities (Middleton Spa, Orangery, Restaurant and shop) and stopped visitors as well as any new residents moving in without a strict procedure in place, including testing and quarantine.

Our care services were already organised in cohorts – with their own managers, housekeepers and care teams.  We also went further and split our largest service into two parts, with separate teams, and ensured there was no movement between services. This included a dedicated maintenance team member and a member of the Middleton Spa who only worked in a specific service.  Even our Registered Manager was based in one service only.

Minimising infection risks
Two “quarantine” rooms were set aside and we also converted Middleton Spa into the “Rainbow Centre” with a dedicated care team trained and prepared so that, in the event of any residents developing Covid symptoms, we could look after them safely away from other residents.

Given the main risk to residents was from our co-owners, before testing was available for the care sector, we individually risk assessed everyone working in each of our teams. Anyone who could be a risk was then deployed away from residents.

Throughout the national lockdown all our Co-owners had access to groceries from Middleton Hall and free meals while on duty to reduce their shopping needs.  Everyone is now tested weekly.

One of our five Visitor Pods

Supporting residents and families
For all our Middleton Grove and Care residents and families, in addition to weekly updates and guidance, we have introduced a number of initiatives during the pandemic:

  • The dedicated Living Well team member in each service organised exercise, activities and walks in the grounds (and in Middleton Court, room service cocktail evenings!)
  • A range of tablets and smartphones were provided for easy video calling
  • Visitor Pods, created by our maintenance team in each service after an initial trial run in May to allow for Covid-secure visiting
  • Outside, socially distanced visiting was introduced from the end of July until new restrictions were introduced
  • Our Transport and Care teams re-started trips out within strict safety protocols

Harvesting Giant Onions

Flexibly adapting services within changing guidelines
Our strategy throughout has been to be ‘over cautious rather than under cautious’. We continuously monitor the changing situation and government guidelines and adapt the services we offer to our residents accordingly. Since March we have introduced a number of initiatives, some of which have since been temporarily restricted in line with government guidance, including:

  • Staging a ‘virtual’ Village Show with a weekly programme of events for residents to safely take part in, including harvesting giant onions!
  • Re-opening a larger, revitalised shop
  • Offering a snacks and drinks service outside the Orangery
  • Providing Covid-secure hairdressing, physiotherapy and chiropody services
  • Re-opening our swimming pool and gym in line with government guidelines
  • Introducing outside Tai-Chi classes
  • Hosting a number of socially distanced summer afternoon tea parties

Please see our information about our response to the Coronavirus Pandemic.

 Feedback from our residents and families

“We could not wish for my mum to be in any other place and we thank you from the bottom of our hearts for making it so.
Daughter of Middleton Grove resident 2020

“I continue to be in awe of all that you and your fantastic team are doing to reassure us our loved ones are as safe as they possibly can be in these challenging times…
Daughter of Middleton Oaks resident 2020

“…marvelling at the controls …[that]… strike a difficult balance between keeping residents as safe as practically possible and maintaining their well-being.
Daughter of Middleton Gardens resident 2020

“The communication from Middleton Hall has, in my opinion, been exemplary. Speaking for mum in “The Gardens” she feels staff could not be doing more for her. Thanks to all staff involved for their care, support and ‘love’.
Son of Middleton Gardens resident 2020

“I remain ever grateful to the staff who are working so hard to keep the residents safe in extremely trying circumstances, on top of giving superb nursing care to my mother.
Daughter of Middleton Court resident 2020

“Thanks for the update. Can I say that the communication from Middleton Hall has, in my opinion, been exemplary. I appreciate the regular updates and their honesty. These are difficult times and you will have to make difficult decisions.”
Family member, March 2020

“The Rainbow Centre is a welcome asset for us and reassurance for families and co-owners. It is also a scary situation for all of us and my main concern just now, is being able to give residents the care they need if they are end of life with Covid. I hope we don’t have to be in that position, but I hope we are able to access the necessary medical assistance should we require it.”
Independent Living Resident, April 2020

“Thank you for the update – very comprehensive and re-assuring as ever with a real compassion and understanding for residents and families, as well as Co-Owners.”
Family member, May 2020

“The care given by the staff in Middleton Court is exceptional!!”
Family member of Middleton Court resident- 2019

Please give us a call on 01325 332207 to discuss your needs.

A copy of the Risk Assessment for working during Covid-19 can be downloaded here.