• Organise staff on duty to ensure effective skill mix, priorities of residents and effective team working
• Organise rota to ensure team is staffed according to agreed staffing levels, avoiding use of agency unless agreed with HQC
• Carry out supervisions and appraisals of team with HQC/ give feedback on performance
• Promote excellent team working practices in all care services by leading by example, working alongside all staff
• Support in the training and development of all staff
• Ensure excellent communication between day and night staff
• Ensure information required for audit/ CQC/ Social Services is provided on time (see guidelines)
• Ensure highest standards of care/ customer service

• Support people to ‘use it or lose it’ in everyday life
• Support people to take part in meaningful activities and interests based on life history and goals for the future
• Support people to continue to take an interest in daily living tasks and in the community
• Ensure that people are included in all decisions, meetings and discussions that involve them, the environment or any aspect of their lives
• Key workers to ensure that they spend half an hour per week with people they support
• Support families (if appropriate) to be included in daily life and the community
• Support personhood and wellbeing by respecting a person’s past, present and future
• Foster dignity, respect, choice, comfort, identity, occupation, inclusion, love, attachment and value of all people by non-discrimination, equality and recognising the uniqueness of each person
• Communicate with people by adapting verbal and non verbal communication to meet individual needs
• Ensure excellent communication with people, staff, relatives and other health care professionals

• Set tables and trays for all meals according to individual requirements and serve meals/snacks following hygiene and food handling procedures
• Support people to take part in food preparation, serving or clearing away to encourage a family style atmosphere
• Support people to ensure they receive a balanced diet according to nutritional assessment and are offered appropriate choices from menu
• Carry out cleaning tasks as required

• Support people with all aspects of personal care, promoting independence at all times
• Support people with mobility and movement  as per manual handling plan,
• Support people with hearing aids, glasses and dentures
• Promote healthy skin to prevent deterioration including pressure care, foot and oral hygiene, falls management
• Promote continence and use appropriate aids if required according to care plan
• Follow guidelines for handover and report at beginning and end of each shift, prioritising workload
• Escort residents to hospital and other appointments as required
• Follow key worker duties ensuring all aspects of role are met
• Administer drugs to people following correct procedure and documentation

• Record and maintain each person’s life history and documentation to incorporate changes in need, choices or ability
• Ensure all records are kept up to date

Goal: We will do this by ensuring that every aspect of our work represents best practice and supports a culture of honesty, integrity and quality.

• Read, sign, demonstrate understanding and follow all policies, procedures and guidelines in Service Policy/ guideline file
• Apply training and job specific knowledge to role
• Support all residents and visitors in a courteous and professional manner
• Maintain excellent customer service face to face, via telephone or in written documents
• Answer and return all telephone calls promptly, courteously and professionally according to guidelines
• Ensure punctual start to shift or working hours
• Ensure flexibility to meet Service and business needs
• Adhere to company sickness policy
• Drive company vehicles according to guidelines and carry out errands for other services
• Check service and general  notice boards each day on duty and ensure understanding/action taken
• Check appropriate place for mail and diary/ communication information each time on duty
• Make sure appropriate information with regard to staff or residents is passed within your service and to other services at Middleton Hall
• Ensure work area is kept tidy at all times, especially at the end of a shift
• Provide assistance to colleagues within service and other services based on priorities

• Read, sign and follow all health and safety policies and procedures
• Ensure equipment is safe and suitable for purpose and report faults in maintenance book and/or take appropriate action
• Wear protective clothing as identified in risk assessments
• Follow COSHH guidelines
• Report all accidents/incidents in relevant documentation

• Attend all statutory training/ Ensure that minimum yearly training hours are achieved
• Ensure that dress and conduct reflect Middleton Hall’s standards (as per policy)
• Complete set objectives and prepare/attend all appropriate meetings/reviews and appraisals
• Coaching and assisting new members of staff by leading by example, demonstration and help completing induction/familiarisation
• Organise and prioritise own workload according to daily routines and objectives agreed with line manager
• Ensure staff, residents and customers are respected, treated as equals