Testimonials

Quotes from our residents, staff, families and friends

“… the whole team at Middleton Hall are committed to delivering the highest standards of person-centred care in a welcoming environment”
Skills for Care, excerpt from summary, Winner of Best Employer Accolade Award – March 2018

“… the constantly recurring theme that came through … was the care and kindness extended to him, by you, the staff of Middleton Hall.
It is a distinguishing feature of Middleton Hall, in which all of you should take great pride. Because each of you, the staff, create and maintain an atmosphere of care and respect for those who depend on you for the maintenance of their quality of life in their later years. It’s not easy. But those who do things well, in any activity, make it appear so. And the Midleton Hall staff does just that ”
Family of Resident of Middleton Grove – March 2018

The staff of Middleton Hall could not have been kinder or more supportive to both my mother and me during a very difficult time. The level of care provided was exceptional and they went above and beyond to look after my mum. You can tell all enjoy their work even in difficult circumstances. I would not hesitate to recommend Middleton Hall and wish them every success.
Daughter of Resident – January 2018

My guess is that each member of staff endeavours to make every resident feel special – and it works!
Many, many thanks. Your efforts make a difference and are much appreciated.
Resident of Middleton Woods – December 2017

Your excellent service and support over the past year is very much appreciated.
Resident of The Waterside – November 2017

Middleton Hall is, I have no doubt, the best residential care home anyone could wish for and we are fortunate to have such an excellent one in our area. The nursing care afforded to [my mother] was carried out with dignity and kindness …. my grateful thanks to all the staff, who went the extra mile to ensure she was comfortable and happy. They could not have been kinder and I will never forget them.
Family of a Resident – November 2017

A great big thank you for a great morning. I really enjoyed the (Cookery) workshop and am delighted with my chocolate truffles. I hope to come to many more workshops.
Resident of The Waterside – November 2017

My mum lived with you in Middleton Court for over 2 years and it is a Care Home in every sense. The care she received was exceptional […] and she very much regarded Middleton Hall as her home. […] you have an outstanding care home staffed by outstanding people. Please accept our sincere thanks for caring.
Family of a Resident of Middleton Court – October 2017

A lovely gesture. Not many retirement villages can match the quality of life here!
Resident of The Waterside – September 2017

Four years in and no regrets
Resident of The Waterside – September 2017

All services were excellent, staff very pleasant and courteous. There were daily activities to be free to join in and other residents I met were friendly and welcoming. I would have no hesitation in using this home again! Excellent all round, I can’t say more!
P.S. I forgot to mention the beautiful gardens surrounding the hall, with plenty of seating to use!
Resident who had a short stay break – August 2017

Excellent care and facilities. I cannot fault this facility. Everyone is treated with dignity and respect. Staff are all highly competent and professional. It is a safe place for anyone to call ‘home’ whatever their needs.
Family of Resident – July 2017

Although I was apprehensive at the stay, this proved to be totally unfounded and I was taken care of exceptionally well. The staff and residents were friendly and very caring.
I had the ability to have company or be alone as and when I wished. My short stay encouraged me to relish my future stay in October for one month.
Resident who had a short stay break – July 2017

Listed below are comments received from residents and families in 2016

Excellent facilities – any other Home we’ve experienced in the area comes nowhere near to the quality and range of services Middleton Hall provide. It’s amazing, because in providing what they do, the residents enjoy personalised care, can make choices and have a quality of life they wouldn’t in other institutions.
Family of Resident – November 2016

Staff are, without exception, exceptional.
Resident – November 2016

I love it. I have considerable knowledge and experience of retirement villages both here in the UK and in the US – this is brilliant!
Family of Resident – November 2016

The Hall is immaculate and provides a homely, though luxurious environment. Nothing seems too much trouble for the cheerful, efficient staff and a first rate chef. The grounds are extensive and all provide suitable walks for those not so active as they once were. I have had a lot to do with care homes, for both family and career reasons. Middleton Hall is by far the best I’ve come across.
Resident who had a short stay break – October 2016

I write to thank you and your team for the excellent care and attention afforded to mum while she was resident at Middleton Court. I believe she couldn’t have been more comfortable nor better cared for.

The move to Middleton Hall in 2007 after my father died gave her new interests and she enjoyed the benefits and pleasures of life there for many years. However it was only in the last two years of her life that she really required more care. You cared and looked after her so well. The family thanks you and all the carers for giving her so much warmth, understanding and attention.
Daughter of Resident of Middleton Court – August 2016

I came on a much-needed break from being a carer myself I have experienced and observed excellent are and services. A million thanks to the staff and to all who work and live at Middleton Hall.
Resident who came for a short stay break – April 2016

Since coming to Middleton Hall 3 years ago I have been most content and happy. My only experience of care homes was in visiting friends who and relatives. Most homes had good points but none had the overall quality of care I have experienced in Middleton Grove.

The grounds and gardens give such a welcome approach to the Hall through reception and beyond, giving a feeling of safety and efficiency. Great care is taken regarding hygiene and cleanliness and all are treated with dignity and care. Food, service and leisure facilities are very good and staff in all departments excellent.

I consider Middleton Hall should rate as the premium care home in the country
Resident of Middleton Grove – April 2016

I saw quite a few staff that I have known from my previous visits […] all made me feel welcome with their friendly approachable manner. I know from previous times that the staff are Middleton Hall’s biggest asset.

I not only enjoy the culinary delights at meal times but also the cut & thrust of social debate with my dining companions.
Resident who has regular short stay breaks – April 2016

Listed below are comments received from residents and families in 2015

It took us a long time to get here but it was well worth it. We love living here, as you say we buy the package.

It is pleasing to report, as in my previous visits, that everything, from facilities, standards, rooms, meals, and most important of all – the very helpful and polite staff are just as I remember and, dare say it, have become accustomed to.
Residents of The Waterside – June 2015

Thank you for running the best care home, not only for residents, but also for the relatives. It was one of the best days of my life when I found Middleton Hall Retirement Village for my mum.
Family of Resident – February 2015

A dedicated team who are not only carers, but also her friends.
Resident – February 2015

Thank you for all the care and kindness, it made such a difference to her life. She was so happy living with you all.
Relative of Resident – February 2015

I enjoyed my stay very much, I came for a rest and that was just what I had, the staff were very helpful and great. I would certainly come back again.
Resident who had a short stay break – January 2015

The evening celebration was first class, and we would like to thank you once again. The staff and food were both excellent. Well done!
Resident – January 2015

Staff are always cheerful, professional and genuinely caring.
Resident – January 2015

Thanks for the support you gave me through some difficult times.
Family of Resident – January 2015

You have created and continue to provide, a beautiful, wonderful, warm, loving and caring environment for people to feel safe as their lives become more difficult.
Resident – January 2015

From the bottom of my heart – Thank You.
Resident – January 2015