Testimonials

Extracts from the Resident Satisfaction Survey 2010

Why did you choose Middleton Hall?

  • It is more like a hotel
  • Impressive staff
  • Very good facilities and pleasant surroundings

Most important factors

  • The quality of care and genuine concern for residents’ welfare
  • Atmosphere of hotel rather than “a home”
  • The carers are very good
  • I can do what I want, rather than being told what to do
  • Staff are very pleasant and polite
  • Beautiful gardens which are much appreciated
  • My key worker is excellent in every way
  • Quality, variety and nutritional value of food
  • The keep fit sessions are an excellent idea
  • Very friendly and helpful staff

Restaurant

  • Food is superb
  • The bar sets Middleton Hall apart from other homes we visited and it provides residents and family with a normal social life
  • It is a million miles away from any hint of “institutionalisation”

Overall

  • The gardens and grounds are a credit to the gardeners’ hard work
  • We have been impressed with Middleton Hall throughout the 7 years that Mum has been there. It is not an institution but a welcoming, warm and friendly place with high standards of care and respect for its residents
  • It is a home from home. We take great comfort from the knowledge that Mum is getting the best care in the best of environments
  • Wonderful!!

Middleton Woods Survey

We chose Middleton Woods because…

  • Security, safety, superb staff support, quality of facilities on offer, beautiful surroundings
  • It was our ideal retirement achievement for our twilight years
  • Its layout, build quality, size of apartments, friendliness & helpfulness of staff
  • It offers a full range of provision as we grow older
  • Large sized apartment with wonderful outlook and peaceful setting
  • The aims, aspirations and ethos of Middleton Hall Retirement Village
  • The professionalism and helpfulness of all the staff

Important factors to life at Middleton Woods

  • Independent living in a secure environment
  • Peaceful, location and privacy
  • The ease with which we have made friends
  • Therapeutic benefits of spa/gymnasium and amenities under one roof
  • Friendly, caring, helpful staff and approachable management
  • Breadth of services offered

Terrace Cafe

  • We find the quality, variety and price of food in the Terrace and the helpfulness & friendliness of kitchen & serving staff outstanding.
  • Terrace is excellent.

Overall comments

  • It is exactly fulfilling (and more) what we envisaged
  • Your staff are just great – we love ‘em all
  • I have not regretted for one minute my decision to come to Middleton Hall.
“ The facilities, the scenery, the atmosphere and the staff - none can be faulted ”