Middleton News - Our People
Our Vision: “Middleton Hall aims to be recognized as the best retirement village in the UK”
- Customer Service – continually improving quality and service to deliver excellence and innovation in all we do.
- Living Well – Ensuring that our community is living well
- Teamwork – Contributing to our passionate, dedicated and engaged team
- Sustainability –Looking after our environment and community
- Future – Thinking, acting and planning for the long term
Middleton Hall is well known for the friendliness of all the staff. The care teams that work in all our facilities bring with them many years of experience and training. Our ability to provide the very best in care, rests with the high quality and dedication of our staff, many of whom have been with Middleton Hall for over ten years.
Middleton Hall is recognised as an “Investor in People” and runs its own training centre. We take great pride in the level of service we offer to our residents. We would like to think that our staff are the most charming, friendly and patient in the care business.
Meet our Team
Jeremy Walford – Managing Director
Jeremy has been a director of Middleton Hall since 1996 and is responsible for the strategy and development of the company including future developments, construction and business planning.
Jeremy worked in industry between 1984 and 1990. Following his MBA from Cranfield School of Management he worked as a Business Consultant specialising in business planning and customer service between 1991 and 1996. He also works as a coach on the leading programme in the UK for owner managed small/medium businesses.
Lesley Henderson – Finance Director
Lesley has been a director of Middleton Hall since 2006 and her prime responsibility is the financial management and IT of Middleton Hall. Lesley, however still continues to have input into operational matters and the care services.
Lesley worked at KPMG between 1976 and 1979 and then moved into the private sector, working initially for Trafalgar House and subsequently smaller businesses. She completed her CIMA accountancy qualifications in 1993 and joined Middleton Hall in 1996.
Pam Mooney – Operations Director
Pam joined Middleton Hall in 2016 as Operations Director. She has held senior management positions in the hotel, hospitality and leisure sectors and has extensive experience in business development and customer service in particular.
Pam is responsible for all the main operational areas of Middleton Hall including the reception, catering, front of house, maintenance, housekeeping, HR & Marketing, training and Living Well. From January 2017, Pam will also have overall responsibility of the Care Services.
Debby Lamont – Registered Manager, Head of Care and Quality
Debby joined the company in 2000 having worked for a private hospital in Humberside and ran a nursing home in Northallerton. She graduated BSc(Hons) Dementia Studies, is a Registered Nurse, NVQ5, holds a registered Manager’s Award, a Certificate for Adult Training and qualifications in Massage, Indian Head Massage and Reiki.
She is responsible for the day to day running of the care services and quality throughout the organisation.
Graeme Bell – Construction Manager
Graeme joined Middleton Hall in 2012 having worked in the Construction Industry for over 35 years. He has gained valuable knowledge within the Private Housing Sector working on Prestigious Developments in the Contracting Sector working for Local Authorities, Housing Associations and Health Care.
Having started his career as an apprentice joiner then progressing to Site Manager, Projects Manager and Construction Manager. He has a Chartered Institute of Building Certificate in Site Management.
Graeme is responsible for the development of The Waterside and major refurbishment works to Middleton Hall.
David Richardson – Head of Facilities
David joined Middleton Hall in 2009 having managed the farm and gardens of a hotel and restaurant business. He has a BSC hons degree in Environmental Management.
David is responsible for the day to day running of Middleton Spa, maintenance services, grounds staff and transport services.
Fiona Green – Marketing & HR Manager
Fiona joined Middleton Hall in March 2013. She graduated from Leeds University with a Management Degree and then attained the CIM Post-Graduate Diploma in Marketing. She has 12 years marketing experience working in management roles in both the private and public sectors. Her last role as a Medical Staffing Manager was in the NHS. Here she gained her experience and specialised in recruitment & HR.
Fiona is responsible for coordinating the marketing and HR for Middleton Hall.
Sue Gell – Middleton Grove Manager
Sue joined Middleton Hall in 2016 as the Manager of our supported independent living service, Middleton Grove. With her, she brings a wealth of experience in a number of areas. Sue commenced her career in nursing followed by a period as a lecturer teaching health and social care. In recent years, she has been employed in a management and sales role focused on delivering a high quality, customer experience.
Sue is responsible for the running and development of Middleton Grove.
Julie Binks – Middleton Gardens Manager
Julie has worked for Middleton Hall for more than 20 years, initially as a housekeeper then carer. She was appointed as Middleton Grove Manager in 2000. She has a Registered Manager’s Award and NVQ4.
In 2015 Julie took on the role of our residential care service Middleton Gardens.
Jackie Cardus – Middleton Court Manager
Jackie joined Middleton Hall as a nurse in 2000 and was appointed as Nursing Care Manager in 2006. She is a Registered Nurse and has a Registered Manager’s Award.
Sheenagh Young – Family Living Manager
Sheenagh joined Middleton Hall in 2010 and was responsible for all Housekeeping and Front of House services including The Orangery and Restaurant.
In September 2014, Sheenagh was promoted to Family Living Manager due to her approach, commitment and passion to providing care and the living well philosophy to our Family Living residents.
Audra Hunt – Living Well & Training Manager
Audra joined Middleton Hall in February 2013. The focus of her role is to promote the living well philosophy and co-ordinate a programme of interesting activities to engage our residents to lead fulfilling lives. Audra has also recently been appointed to an additional role as trainer.
Nicola Patterson – Finance and IT Manager
Nicola joined Middleton Hall in September 2013 to head the Finance and Accounts team. CIMA qualified in 2009, Nicola has over 15 years of accounts experience in the manufacturing industry. Her most current role was in the Care Industry working as an Assistant Management Accountant.
Caroline Soullier – Client Services Advisor
Caroline joined Middleton Hall in June 2005 as receptionist. She moved into sales and marketing in 2006 and was appointed Marketing Coordinator in 2010. In 2012, Caroline’s title changed to Client Services Advisor.