Home > Complaints Policy
Middleton Hall Retirement Village strives to offer the highest standards and quality of service. Feedback from clients and their families is always welcome as it allows us to identify areas where we can improve as well as what we are already doing well.
Should you have a complaint or comment that you wish to make about any service we provide, however small, please inform reception or the staff on duty in the first instance.
If you wish to take the matter further, please contact:
Debby Lamont
Registered Manager MHRV
Tel: 01325 332207
dl@mhrv.co.uk
Lesley Henderson
Director MHRV
Tel: 01325 332207
lh@mhrv.co.uk
Victoria Machin
Compliance Inspector
Care Quality Commission
North East Region,
Citygate,
Gallowgate,
Newcastle Upon Tyne
NE1 4PA
Tel: 0300 0616 161
Mr Lee Downey Corporate Complaints Manager
Darlington Borough Council
Room 308,
Town Hall,
Darlington
DL1 5QT
Tel: 01325 406777
Email: complaints@darlington.gov.uk
(for social services clients only)
Our award-winning integrated retirement community offers high quality independent retirement properties, supported apartments and a range of high quality care services, all situated in the beautiful surroundings of our 45 acre estate.
Make the most out of life in our friendly village community with its wide array of amenities and activities.
Middleton Hall Retirement Village
Middleton St George
Darlington
Co. Durham
DL2 1HA